夏季病人指南
我们承诺会照顾你.
我们的目标是提供最优质的护理. 为此,我们征求像您这样的患者的反馈. 您可能会通过电话、电子邮件或短信联系,并被要求完成一项保密调查. 请花时间完成调查. Your feedback will help us know what we’re doing well and where we can improve.
隐私惯例 病人的权利 & 责任 关心你的护理
关于你入住的一些小事实.
对护理人员的支持
我们鼓励病人挑选一个关键的人在他们住院期间支持他们. 你是否是主要的支持人员, or just one of many people caring for and supporting your loved one, 你可以发挥重要作用,确保你所爱的人在医院内外得到最安全和最好的照顾.
病人及家属护理
我们参与以病人和家庭为中心的护理. 我们认为,家庭在确保所有年龄段患者的健康和福祉方面发挥着重要作用. Our goal is to create partnerships among healthcare practitioners, 病人, 和家庭,将导致最好的结果,并加强安全的交付, 质量, 非常高效。, 有效的, 及时护理.
离开前要知道的事情
护理人员可以通过回答以下三个问题来帮助确保他们所爱的人在住院后得到最好的结果:
- What is the next step for medical care (home or facility, follow-up with primary care physician or physical therapy, 等.)? Help your loved one arrange the details to make this happen—financial plan, 运输, 调度, 等.
- What new and former medicines does my loved one need to take? 帮助你所爱的人了解细节——时机, 剂量指示, 副作用, 处方续杯, 等.
- What health warning signs do I need to watch for and what do I do if they happen? 帮助你所爱的人写下这些症状,以及他们的名字和联系电话.
If you feel like you need a break or help, reach out to friends and family. 并参考这里列出的资源: 全国看护联盟 | 家庭照顾者联盟 | 照顾者行动网络
关于您入住的事实
床边值班报告
We want you to feel comfortable and cared for throughout your stay, 所以在每次换班的时候——大约每12个小时——你的护士会把你的新护士介绍给你. The team will talk about your progress, medicine and tests scheduled for the day. 问问题. 你参与得越多,你的护理就越好,越安全.
床边的技术
During your stay, you may see your doctors and nurses using computers or tablets. These tools help them care for you by providing around-the-clock monitoring, 各种资源以及与医疗团队其他成员的快速沟通. 如果你有任何问题,问你的医生或护士.
自助餐厅和餐饮选择
Sumner Cafe(自助餐厅)
地点:B座1楼
早餐时间:
周一至周五:早上6:30.m. 到早上9点.m.
午餐时间:
周一至周五:上午11点.m. 至下午二时.m.
simple Sumner礼品店也有咖啡厅, 带走零食和饮料, 每日热点选项, 还有各种现做的三明治. It is located on the first floor near the information desk and main lobby. 营业时间:周一至周四上午7:30至10:00,上午10:30至下午3:00(咖啡厅下午2:15关门). On Fridays, the gift shop is open from 7:30 am to 1:00 pm. 任何偏离标准时间的情况将予以公布.
访客可随时使用餐厅. Due to dietary restrictions, 病人 may not be served in the cafeteria.
外面的食物可以带进医院. 请注意病人的饮食限制. We accept Door Dash and Uber Eats deliveries in the lobby. 游客可以拿起食物并把它带到房间.
打电话给护士
Your room is connected to the nursing station via an intercom system. To call for your nurse, press the NURSE call button located at your bedside. 如果您对如何使用呼叫按钮有任何疑问,请让工作人员告诉您.
Cellphones & Video
在您住院期间,您可能会看到您的护理团队成员使用Cellphones或平板电脑. Our staff are permitted to use phones or tablets for work-related activities, 例如与医生或其他护理团队成员沟通,以及访问内部沟通平台. Employees are not allowed to use phones for non-work-related activities. Cellphones和其他通讯设备有很多与工作相关的好处, 包括获取医疗参考资料, 临床工具, 病人信息.
病人不允许在医院内给照顾者拍照或拍照. No employee should take photos or video of you without consent. 任何推荐书或照片的要求将由该设施的营销部门处理.
电视频道列表
关心你的护理
如果您对您的护理有任何疑问或担忧,请与您的护士或护理主管交谈. If your issue still is not resolved, then contact the hospital patient advocate. You also have the right to file your complaint with either:
田纳西州公共卫生部
集中投诉处理小组
65主流医生.2楼
纳什维尔,田纳西州37243
1.877.287.0010
质量和病人安全办公室
联合委员会
文艺复兴大道一号.
伊利诺伊州奥克布鲁克街,60181
网站: www.jointcommission.org,然后点击“报告患者安全事件”
有时,医疗保健选择可能涉及伦理问题,例如希望拒绝挽救生命的治疗或对预先指示的分歧. 26). 我们的医学伦理委员会可以帮助你和那些在这里支持你的人做出艰难的决定. For help, contact Ethics, Compliance, and Privacy Officer David Loehr at 615.328.5919.
电器
为了您的安全,我们保留检查带入医院的任何电器的权利.
消防安全
我们不时进行消防演习. 如果你听到警报,就呆在原地. In an actual emergency, hospital staff will tell you what to do.
花
花 are delivered to patient rooms by volunteers or the information desk. 请注意,在加护病房内不允许种植盆栽或花卉.
礼品商店
Location is on the first floor near the information desk and main lobby.
营业时间:
我的. 来碰头.: 7:30 a.m. 到上午10点.m. 早上10点半.m. 到3点.m.
星期五早上7:30到下午1点
接受现金、支票和信用卡.
听力受损
We have services available for people who are deaf or hearing impaired. 如果你需要这些服务,请联系你的护士.
医院贵重物品保险箱
If you need a safe place for your valuables, please call Security at 615.328.5580.
每小时四舍五入/领导四舍五入
护士会在白天每小时来一次,晚上每两小时来一次,检查你的舒适度, 帮助你改变床上的姿势, 协助去洗手间, 确保你够得着Cellphones, 叫光, 个人物品也很容易.
我们医院的领导每天也来巡视, 他们可能会问你在这里过得怎么样,如何改进,或者谁(如果有人的话)工作做得好应该得到认可. 他们的作用是实时处理问题. Please raise any concerns during rounding, as well as with your care team.
家政服务
我们希望您过得愉快. 作为我们承诺的一部分,我们希望您的房间在您康复期间是一个干净安全的环境. If at any time it does not meet your expectations, please call Ext. 8155.
口译员及笔译服务
为病人提供翻译服务. 请联系您的护士寻求帮助.
失物招领处
您可以拨打保安电话与失物招领处联系 615.328.5580.
邮件
邮件和包裹将由医院志愿者于周一至周五送到患者手中. 花 may be delivered by individual florists, staff or volunteers. Potted plants or flowers are not allowed in critical care areas.
邮件 received after discharge will be forwarded to the patient’s home. 外发的邮件可能会被送到护士站或交给你的主治护士. 在礼品店可以买到邮票.
药物
All medicines you bring to the hospital need to be prescribed to you, 填满, 是医院工作人员给你的. 告诉你的医生你经常服用的药物. If you still need them, hospital staff will give them to you. 如有任何问题,请向我们的药剂师咨询. 有时你可能会被要求停药,因为相互作用或因为你在住院期间被给予替代药物. The important thing is to communicate about what you are taking.
停车
医院的停车场为病人和访客提供免费停车, located on the corner of Hartsville Pike and Steam Plant Road. 布莱索路附近有额外的停车场,供心肺项目的患者或正在做实验室工作的患者使用. Additional parking is available next to the 急诊室, 但只对使用急诊室服务的病人开放. 我们保留拖走非法停放车辆的权利.
萨姆纳车站停车是免费的. 进入大站营地大道的停车场.
所有停车场均设有紧急按钮和照明,并有保安监控.
田园保健
If you would like a visit from the chaplain for spiritual care and comfort, 请让你的护士联系随叫随到的牧师. 您也可以拨打志愿者服务电话. 5529. 牧师会在收到请求后的下一个工作日内解决您的问题. 礼拜堂一直为祈祷和冥想开放. 它位于B座的一楼.
病人吃饭
病人可以自己点餐! Nutrition ambassadors visit patient rooms to take orders. If you have any questions or concerns, please call the number above. For questions or to order a meal from the 自助餐厅 call 615.328.5571.
个人物品及贵重物品
个人护理用品,如隐形眼镜, 眼镜, hearing aids and dentures can be stored in your bedside stand when not in use. 请不要放在床上或餐盘上,以免丢失或损坏. 把贵重物品如珠宝或现金留在家里, or give them to a trusted relative or friend to watch over. If this is not an option, valuables may be locked up by Security at your request. 最高点生命值-萨姆纳不负责更换个人物品.
公共厕所
For everyone’s health and safety, we ask visitors not to use patient restrooms. 公共厕所遍布整个医院. 让医院工作人员指引你到最近的医院.
快速反应小组
如果你的病情恶化,而你没有得到你需要的即时护理,你可以打电话给重症监护反应小组. 请拨8019申请这项特殊服务. 看到p. 我也可以问工作人员了解更多.
吸烟
鉴于烟草使用对健康的严重危害, we have chosen to become a 100 percent tobacco-free campus. No smoking or tobacco products will be used while on property, 停车场, 相关建筑物及车辆. 病人 and visitors are asked not to smoke during their hospital visit.
如果你吸烟或使用烟草
While you are in the hospital, please do not suffer from nicotine withdrawal. 您可以在医院就诊期间接受尼古丁替代疗法(NRT)或其他适当的支持. 请向你的护士询问更多的情况.
电话
所有病房都有电话. 要在医院内拨打电话,请参见p. 30. 拨打本地,请先拨9,等待提示音. To dial long distance, dial 9 + 1 and the phone number with area code. Your friends and family can call your hospital room directly by dialing 615.328.7 +您的三位数房号.
关键数据
Main 615.328.8888
出院后问题 615.499.3803
营养/饮食服务 615.328.5526 OR 615.328.5771
医疗记录 615.328.6623
病人理财服务 615.328.6615
TV
每个病房都有一台升级的电视. Some of our TVs have an advanced entertainment package with streaming services. Channel 71 is patient education and Channel 72 is hospital information.
请为他人着想,在睡前把音量调低,关掉电视. TVs are controlled by the bedside pillow speaker or side rail controls. 听力受损人士可使用封闭式字幕. Ask a staff member if you have any questions on using your TV.
自动售货机
这里24小时供应饮料和小吃. 自动售货机位于B座医院一楼的庭院咖啡馆.
来访的时间
探访时间可能会有变动. Please ask your nurse for official hours during your stay.
促进愈合和安全,限制感染, some units may limit the number of visitors you can receive at one time.
- 一般的时间: 上午8时至晚上9时. 注意: 病人 have the right to choose to receive visitors from among family, friends or other individuals at any time during their stay.
- 儿科: 上午8时至晚上9时. 注意: One parent or other adult support person is permitted to stay 24 hours a day.
访问在一夜之间
夜间探视病人必须与主管护士和/或护士经理协调,只有在某些情况下才允许. 如果过夜访问已被批准, 护士会给你一张来访者卡, 谁会告诉你如何从保安那里获得访客通行证. 请佩戴此徽章,并在您的夜间就诊期间始终留在候诊室或病房内. 我们保留取消过夜特权的权利.
无线网络
作为对病人和访客的服务, Highpoint Health - Sumner通过医院提供免费无线互联网接入.
Select "Guest_Access" from the available wireless networks.